About the roleAn excellent opportunity has arisen for a Workshop Controller to join our team in Sytner Edinburgh working with Ferrari, Maserati, Bentley and Lamborghini.You will oversee our team of technicians and support the team within the service department to deliver an outstanding Aftersales experience to our customers.
You will maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency and productivity.
The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first time resolution for every repair.You will be an integral member of the Service Team and deliver the very best customer service with a clear vision to run an efficient and professional Aftersales operation.This is a full time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
About youWe are seeking a technically knowledgeable individual with an uncompromised understanding of the running of a very busy workshop and as such, previous experience in a similar or technical role is essential. You will need to be skilled in all aspects of running a team within a high volume prestige workshop. You must possess excellent communication skills and deliver results with enthusiasm and passion. Previous experience working with these brands would be desirable. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive the team forward to success.
You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Bespoke Flexible Working Solutions
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- Free onsite parking
- One day a year paid voluntary / community work
- Business social events
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.
We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.