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Cardiff, South Glamorgan
Job Type
8 Sep 2022
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. The Supervisor will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.

The role: Taking the wheel at Hertz


Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.


Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.


Adhering to company SOP's for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.


Understands and contributes to the location P&L, in line with team management, to maximise profitability.


Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.


Actively plans fleet volumes and labour resources in-line with demand. Trains team members and works closely with other departments within the organisation to develop the location.


Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz's proven customer service tools and methods.

Your benefits: Fuelling your journey

Quarterly bonus scheme
33 days holidays (this includes Bank Holidays)
Pension scheme - we contribute up to 8% of your salary so you save more
Dental cover, travel insurance, Air Lounge pass and more
Income protection as part of our enhanced pension scheme
Life insurance cover that enables your loved ones to receive a tax free lump sum should the worst happen
Career development opportunities across Hertz UK and Europe
Further education support so you can obtain a degree or Masters in many courses
Staff discount at locations across Europe

Your skills: Stand out from the fleet

Previous customer service and sales experience essential
Operational experience in a similar environment desirable
Previous supervisory experience desirable
Full UK or EU Driving License

About Us

The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
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  • Job Reference: 706797426-2
  • Date Posted: 8 September 2022
  • Recruiter: Hertz Europe
  • Location: Cardiff, South Glamorgan
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent