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Service Delivery Manager

£580 Per Day
Job Type
7 Sep 2022
Service Delivery Manager - MUST HOLD SC CLEARENCE, USED IN PAST 12 MONTHS. Service Delivery Manager (SDM) for AWS cloud platform service hosting critical national government applications. Experience working as an SDM within UK Public Sector, preferably for AWS cloud platforms. UK Government SC Clearance is a Must Have. Will also need to get NPPV3 clearance (which can be obtained after starting). Mostly remote (90%) with occasional travel to Croydon. Service Management Monitoring and managing AWS cloud platform support functions to ensure optimal service Taking ownership of high priority incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Performance and Quality Management Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Building strong relationships with teams and stakeholders to enable effective dialogue exchange Additional skills Experience of ServiceNow Experience and knowledge of Service Management Framework Experience running a 24x7x365 service management function including: Role definitions Staffing levels Ways of Working Change Management Continuity Management Incident Management Service Improvement
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  • Job Reference: 706584247-2
  • Date Posted: 7 September 2022
  • Recruiter: Experis
  • Location: London
  • Salary: £580 Per Day
  • Sector: I.T. & Communications
  • Job Type: Contract