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Regional Support Officer

£22,314 to £24,792
Job Type
2 Sep 2022

The South East Coast and London teams provides a crucial link between Diabetes UK and the community. We work to improve outcomes and access to diabetes care, empower people to live better and more confident lives with diabetes, and engage with diverse communities across the region to provide support and information.

The Regional Support Officer ensures the efficient operation of the regional team, supporting day to day administration and related internal and external services. You will also be the first point of contact in the region to so will provide excellent customer care in providing support and information for people living with, and affected by, diabetes.

We have a friendly and inclusive working environment here at Diabetes UK and are proud of our 'Connected Working' framework which allows great flexibility in the way that we work. This means that you can balance your working time between home and the office, subject to the needs of your role of course. We do not dictate the number of days you have to attend the office.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.

Closing date: Monday 3rd October 2022

Interview date: Thursday 13th October 2022


What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays
  • A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working as part of our approach to activity based working
  • Discounts on gym membership
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual season ticket loan (on completion of your probation period and if contract is permanent or longer than 12 months)
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and income protection insurance
  • Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As Regional Support Officer you will provide full administrative services to a team that is geographically dispersed across the region. You will manage financial process and ensure compliance with organisational policies regarding GDPR, health and safety, including undertaking risk assessments. You will support the set up and delivery of both face to face and online events. Crucially as first point of contact for the team you will provide excellent customer service to members of the public.

Ideal Candidate

As Regional Support Officer you will be self-motivated with the ability to prioritise a varied workload. You will have proven experience of office admin systems, excellent IT skills, including use of CRM/data management systems and online platforms. You will be someone who can work effectively with colleagues, understanding their administrative needs and responding positively. You will have experience of organising online and face to face events. You will have excellent customer service experience and able to engage with a diverse range of people and be willing to travel across the region to support events and other activity.

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  • Job Reference: 702709914-2
  • Date Posted: 2 September 2022
  • Recruiter: Diabetes UK
    Diabetes UK
  • Location: London
  • Salary: £22,314 to £24,792
  • Sector: Administration
  • Job Type: Permanent