We are working with a Social Housing Provider who are looking for experienced Out of Hours Customer Services Advisors to join the team
The Working Hours:
Rota between 7am - 11pm. There will also be the occasional nightshift and 1 in 3 weekend work required
You will be the first point of call for the organisations residents, and will respond to Housing, Repair, Emergency and Alarm based queries and emergencies with a can-do approach, ensuring the customers experience is at the heart of every point of contact.
You will be part of a large team so plenty of training and support will be given.
You will also work closely with other teams to ensure the right service is delivered.
To be successful in this role you'll need to have:
Previous experience from a similar role
Excellent verbal communication,
The ability to accept and effectively execute written and verbal instructions,
High attention to detail,
An ability to make effective resolutions under pressure,
Strong written literacy
Housing Association or Maintenance Contractor experience would be advantageous
It is essential that you can drive and have access to a vehicle as due to the out of hours working times public transport isnt always running and you will not be able to access the office
You will initially be office based whilst undergoing training for the first month but thereafter you can work on a hybrid basis
To apply for this position, please submit your CV, or for more information contact the office and speak with Natasha Moore