LEASEHOLD TEAM LEADER
DUTIES AND ACCOUNTABILITIES
Managing the Leasehold Revenues function in Housing Management you will pay a lead role in ensuring accurate and compliant charges are raised across the Council s leasehold portfolio and ensure income from service charges and major works invoices are maximised. You will take responsibility for managing and developing the leasehold income and debt recovery 'business unit within the landlord service and improving rates of customer satisfaction with the service provided.
Representing a fifth of the customer base the Leasehold Revenues Team Leader will play a key role in improving and modernising services for leaseholders, adopting best practice, improving customer pathways and driving up satisfaction rates for leaseholders in the context of charging and collection functions.
PERSON SPECIFICATION/SELECTION CRITERIA
KNOWLEDGE & SKILLS
Demonstrates a sound knowledge of legislation and good practice associated with service charge management
Thorough understanding of leasehold major works invoicing and recovery
Understanding of the role of elected Members within a local authority setting
Ability and willingness to develop and maintain a detailed knowledge base associated with applicable aspects of the Social Housing Regulatory framework
Experience of working in a public sector housing environment with at least 3 years operational responsibility for a large leasehold portfolio.
Experience of supervising and developing staff and monitoring the quantitative and qualitative aspects of workflow
Experience of managing complex leasehold service charge recovery work
Experience of engaging with elected Members and developing and maintaining an effective working relationship
Please apply below.