At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.
Our Modern, Flexible Workplace:
At First National, we believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at First National. We invite you to consider what a Modern, Flexible Workplace can mean for you!
It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. It is required that during the initial training period, the incumbent will work onsite 100% of the time. Work location and on-site duration requirement is subject to change based on business needs.
About this Role:
The Fraud Prevention Senior Specialist is responsible for providing exceptional customer service by reviewing suspicious activity found on customer's credit or debit card accounts. Production standards for both quality and volume are measured and reviewed each month. Willingness to work in a quickly changing environment is essential for success.
Fraud Prevention is a department that operates 24 hours a day 7 days a week year around.
40 hours per week
Tue, Wed, Thu, Fri, Sat 1:00 PM - 10:00 PM
Mon, Tue, Wed, Thu, Sun 3:00 PM - 12:00 AM
Wed, Thu, Fri, Sat 10:00 AM - 9:00 PM
Wed, Thu, Fri, Sat 12:00 PM - 11:00 PM
Wed, Thu, Fri, Sat 12:30 PM - 11:30 PM
Wed, Thu, Fri, Sat 9:00 AM - 7:30 PM
Mon, Tue, Wed, Sat, Sun 11:00 AM - 8:00 PM
$18 per hour
Remote Work from Home optional after required onsite training.
Key Responsibilities for Fraud Prevention Senior Specialist:
- Handle inbound and outbound customer fraud calls.
- Review online reports for suspicious financial transactions.
- Use critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.
- Multi-task oriented (i.e., handle phone calls while maintaining reports).
- Employ courtesy and tact when handling challenging customer phone calls.
- Work independently and make decisions on accounts with little supervision.
- Recognize which reports are time-sensitive and prioritize tasks accordingly.
- Good Communication & Analytical Skills
- Microsoft Windows Knowledge (Word, Excel, Access, Outlook)
- Ability to multi-task
- Work Overtime when required by department.ã
- High school diploma or GED required
- Extensive Customer Service Experience
Equity, Diversity, & Inclusion:
FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.
See the full FNBO Equity, Diversity, & Inclusion Statement here
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement