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Customer Service Rep

Location
Liverpool
Job Type
Permanent
Posted
8 Sep 2022
Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering an exceptional service to our customers across the globe. It's as simple as that.

We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive as a Customer Service Representative.

We are looking for people who share our passion, energy and enthusiasm for creating unbeatable customer experiences. You'll relish the chance to make a difference to every customer journey within one of the world's largest car rental companies.

The role: Taking the wheel at Hertz

CUSTOMER SERVICE

Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.

SELLING

Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.

PROBLEM SOLVING

Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.

TEAM WORK

Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.

CONTROL & AUDIT

Adheres to company SOP's for all valeting, delivery and collection provisions, to ensure the location is fully compliant. Includes control of customer data under GDPR.
Ensures rentable standard is met and any additional damage documented on return.

CONTINUOUS IMPROVEMENT

Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mind set.

Your benefits: Fuelling your journey

Uncapped commission
25 days holidays (plus Bank Holidays)
Fantastic customer service and sales training
Wide range of training and development courses available to all employees
Career development opportunities across Hertz UK and Europe
Car Rental discount across Europe, including friends & family members

Your skills: What you'll need for a great journey

A valid UK or EU driving licence
An enthusiastic, flexible and positive attitude towards selling
Previous experience in a customer service, sales or retail environment
Good English skills, enabling you to be a brilliant communicator
You are willing to work on a shift rota basis, 7 days per week and be flexible.

About Us

The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW
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Details

  • Job Reference: 706797384-2
  • Date Posted: 8 September 2022
  • Recruiter: Hertz Europe
  • Location: Liverpool
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent