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Customer Service Advisor

Location
Ipswich, Suffolk
Job Type
Permanent
Posted
2 Sep 2022

Time Appointments are pleased to be working on behalf of a worldwide logistics specialist in Ipswich. This is a fantastic opportunity to join their ever growing, busy team.

They are currently seeking to recruit a Customer Service Advisor, with logistic experience. However, our client is flexible with experience, they are looking to speak to candidates with minimal or a wealth of experience.

The Role:

  • Liaise with existing and potential customers.
  • Answering customer queries via telephone or email.
  • Liaising with relevant operations to ensure the clients requirements can be delivered.
  • Create and process orders from bookings received.
  • Balancing the needs of both the customer and the client to ensure a high level of service is provided to the client within both operational and financial constraints.
  • Handling any customer query or operational problem.
  • Compiling, maintaining, and transmitting records or KPI s for customers, as and when requested or required.
  • Day to day liaison with customers, terminals, suppliers, and colleagues internally and across the European network.
  • To undertake any other tasks as and when required, and within your skill and ability.

Skills/Experience Required:

  • Logistic experience is necessary.
  • Ability to communicate clearly.
  • Good telephone manner.
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Details

  • Job Reference: 702711781-2
  • Date Posted: 2 September 2022
  • Recruiter: TIME Appointments Ltd
    TIME Appointments Ltd
  • Location: Ipswich, Suffolk
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent