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Customer Relations Advisor

Location
London
Salary
£23,000 to £26,000
Job Type
Permanent
Posted
2 Sep 2022

Customer Relations Advisor - (Full Time - Salary 23-26k)

We are looking for a bright, energetic and organised someone to help us grow. My client is a, leading online provider of NFC products (clever contactless microchips that can be scanned with mobile phones) . NFC is a rapidly growing market and we need someone that can really make a difference. Our team is looking to expand and we want a pro-active person that is wanting to make a difference within the company.

The Job

Your role will be to maintain and develop client relationships. Your day will consist of handling calls and emails regarding NFC orders and projects from previous and new customers. You don't need any technical knowledge as we can teach you, but you need to be bright enough and willing enough to learn.

What you will do as a Customer Relations Advisor at Seritag:

  • Deliver exceptional customer service by responding to new customer enquiries quickly and efficiently
  • Deliver outstanding, personal customer experience to our existing and regular customers
  • Use our CRM system to record and monitor customer related information
  • Assist with our ixkio software platform and help the team with new sales
  • Managing our live chat system

Note that this role does not require cold calling, hard sales or hassling our customers. The role is to work with our customers and make sure that they get a product that will work for them.

You

We re looking for confident individuals that are self-motivated and will thrive in a growing business. Previous office experience of any type is important however, sales experience is not required.

We re looking for someone that:

  • Possesses an energetic get up and go attitude
  • Thrives on interacting with customers by phone and over email
  • Enjoys working closely in a small team
  • Has superb attention to detail
  • Can work with minimal supervision
  • Has excellent written and verbal communication skills

If you would enjoy watching the work that you do make a difference and build a business, then this is the job for you.

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Details

  • Job Reference: 702710746-2
  • Date Posted: 2 September 2022
  • Recruiter: Kingsgate Recruitment Ltd
    Kingsgate Recruitment Ltd
  • Location: London
  • Salary: £23,000 to £26,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent